Refund policy

We want you to love what you ordered. If something's not right, we'll make it right.

Return Window

You have 30 days from delivery to request a return or exchange.

What's Eligible

Items must be unused, in original condition, and in original packaging. Opened or used products are not eligible for return for hygiene reasons.

Damaged or Defective Items

If your order arrives damaged or defective, email us within 7 days at contact@nevorea.com with a photo. We'll send a replacement or full refund — no return required.

How to Start a Return

Email contact@nevorea.com with your order number and reason. We'll send you return instructions within 24 hours.

Refunds

Once we receive and inspect your return, we'll process your refund within 5–7 business days to your original payment method. Shipping costs are non-refundable.

Exchanges

We're happy to exchange for a different item. Contact us and we'll sort it out.

Non-Returnable Items

Final sale items, gift cards, and opened personal care products cannot be returned.

EU Customers

If you're located in the European Union, you have the right to cancel or return your order within 14 days for any reason.

Questions?

contact@nevorea.com — we typically respond within 24 hours.